General Terms and Conditions
1. Introduction
This page describes the terms and conditions to be applied to the User of THE TOKYO PASS (hereinafter referred as the “Service”) and the website https://www.mytokyopass.com (the “Website”)or application(the “App”) operated by TANSEISHA Co., Ltd. By using this Service, the User shall be deemed to agree to the terms described below. If you do not agree to these terms and conditions, you must not use this Service.
This Service is an electronic ticket that can be purchased through App or Website running on the User’s smart phone. Users can download the App from the Apple Store or Google Play Store.
2. Definition
The following terms used in this Term and Conditions have the meanings defined below.
(1) Service
A general term for all products, Website, App and other systems to be provided by this Service.
(2) Products
A general term for admission tickets and experience programs such as passes, tickets, and optional tickets sold by the Service.
For more information on the Products, please check “7.1 Types of Products Sold on the Website (Pass/Ticket)” in these Terms and Conditions.
(3) User
The person who uses or purchases the Service.
(4) PASS
During the available period of use, the User can make cashless payments or use the App to enter designated attractions and to get on Tokyo Metro and all Toei Subway lines during the period designated by Tokyo Metro Co., Ltd./Tokyo Metropolitan Bureau of Transportation. This feature allows User to ride the subway as much as they like by using the “Tokyo Subway Ticket”. There is no limit to the number of rides during this period.
(5) Ticket
A product that User can purchase for attractions that are eligible for the “PASS.” The User can make cashless payments and enter each attraction once by using the App. The User is allowed to enter each purchased attraction once.
(6) ID
The User information required to purchase the Products sold by the Service, check the purchase details, and to use the App.
(7) Customer number
This is a User identification number issued at the time of the User’s registration for the Service.
3. About us
3.1. Our Company is a stock listed company established in Japan and our office is located at 1-2-70 Konan, Minato-ku, Tokyo.
3.2. If the User has any question regarding this Service or these conditions, you can contact us via email using the details below.
| Inquiry details |
Email addresses |
| General Services |
service@mytokyopass.com |
| Terms of use |
terms@mytokyopass.com |
| Privacy |
privacy@mytokyopass.com |
4. Other terms and conditions
This Term and Conditions must be read together with the following:
(1) THE TOKYO PASS Privacy Policy (The Company defines the rules for handling User’s personal information)
(2) THE TOKYO PASS Cookie Policy (Explanation about cookies on this Website)
5. Access to this Website
5.1 Access to this Website is temporarily permitted and the Company reserves the right to revoke or change access without prior notice. The Company shall not be responsible for any reason whatsoever, even if the Website is unavailable at any time or for a certain period of time.
5.2 Computers, smart phones, and other devices necessary to access this Service including software and communication lines and other telecommunications are arranged and maintained at the User’s expense and responsibility. The Company will not warrant that the Service is compatible with any equipment. The User is responsible to ensure that everyone whoever accesses the Website through the User’s internet is aware of and observe this Terms and Conditions. The User will use this Service at their own risk and must bear all responsibility for all acts performed in this Service and the result thereof.
5.3 The Company update the contents of this Website regularly, so the contents may change at any time. If necessary, the Company may suspend access to this Website or close it indefinitely. Any information on this Website may be out of date, but the Company will have no obligation to update such information. The provisions contained in this Terms and Conditions may change as a result of rules and notices published elsewhere on the Website.
5.4 The User may only use this Website for legitimate purposes. The User must not use this Website in a way that violates the local law, Japanese law, international law or regulations of the area where the User lives or for any illegal purpose.
6. Registration, management, deletion, etc. of User information
6.1 All IDs and passwords issued to the User will be used by the User personally for access. The User must not disclose it to third parties without the Company’s prior written consent. It is the User’s responsibility to keep their password and account information confidential and the User is responsible for all activities that occur when the User accesses the Website using their password. The Company must be notified immediately of any unauthorized use of the User’s password or account.
6.2 The User must strictly manage the e-mail address and other registered information at their own risk to prevent unfair use thereof. If the User discovers that their email address or other information is being used or stolen by a third party, the User must immediately notify the Company of such use and the User must follow the instructions given by the Company.
Any and all activities made by using the User’s email address or other information will be deemed to be the User’s activities.
6.3 The User can withdraw from this Service and stop using it at any time by informing the Company of their customer number and name via the office’s email address – service@mytokyopass.com. At the time of the withdrawal, all information that can identify a specific individual will be deleted.
6.4. If the User or their use of the Service falls under any of the following circumstances, the Company will temporarily suspend the User from using this Service or delete their information without giving prior notice.
(1) If the Company deems that the User has violated these Terms and Conditions.
(2) When all or part of the User’s registered information is found to be false or otherwise offensive to public order and morals or to a third party.
(3) When payment is suspended or cannot be made.
(4) If the User is part of an antisocial force (i.e. such as whether they constitute or belong to “boryokudan” crime syndicates, “boryokudan” affiliated members, “sokaiya” racketeer groups, groups engaging in criminal activities under the pretext of conducting antisocial campaigns or activities and crime groups specialized in intellectual crimes, etc.) or if the Company determines that the User has some interaction or involvement with antisocial forces, such as cooperating or being involved in the maintenance, operation or management of antisocial forces, etc. through funding, etc.
(5) If the User has violated this Terms and Conditions in the past and this section applies.
(6) In any other case where the Company finds anything inappropriate about a User’s use of the Service.
6.5 For any reason whatsoever, when the User information of this Service is deleted, the User will not be able to use some features of this Service and related Services that have already been linked with the ID. Even if the User accidentally withdraws, the User’s information cannot be restored, so if that User wants to use this Service again, they will need to re-register.
7. Purchase and possession of Products
7.1 Types of Products sold on the Webite(PASS)
| PASS |
Valid for 2 days + 48-hour Tokyo Subway Ticket |
| Valid for 3 days + 72-hour Tokyo Subway Ticket |
| Valid for 5 days + 48-hour Tokyo Subway Ticket and 72-hour Tokyo Subway Ticket |
7.2 Purchasing for Multiple People (PASS)
| PASS |
Users can purchase a PASS for up to 5 people per ID. However, if the User has a product that they have purchased earlier and have not finished using it, the User can purchase for the same number of PASSES remaining on the ID.
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7.3 Management of Products purchased for multiple people
| PASS |
If the User purchases Products for multiple people, the User can manage the Products for that number of people via the App. However, multiple purchases of the Products are made on the assumption that the accompanying person will use it at the same time. If the timing of entry is different, each User must purchase a Product The User cannot transfer the Products to the other ID after purchasing the Products for multiple people by using one ID.
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7.4 Age restrictions and fee structure (PASS)
| PASS |
There is no age limit for using this product; anyone can purchase and use it. There is no separate ticket type for children, etc. The price for the PASS is a flat rate.
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7.5 Payment method (PASS)
This Products can be purchased by using a credit card (VISA, Mastercard, JCB, AMEX, DC, Discover) or PayPal. However, the User cannot pay by PayPal when they are located in Japan. Credit cards can be used even when a User is in Japan but only if their credit card was issued outside Japan.
Payment by the User may not be completed due to system error of the Service or their payment provider, for the User’s purchase of the Products, PayPal or credit card company, or due to excessive operation of the fraud prevention system, etc. In such cases, the User’s purchase will not be completed, and the User should contact the Company at service@mytokyopass.com for details. Depending on the content of the error, the User may contact PayPal or the respective credit card company.
8. Terms and Conditions of Use
8.1 Terms and Conditions of Use for PASS
| PASS |
User should purchase one of the Products including the attraction that the User wants to visit in advance for the number of people who will enter (up to 5 people)and access the Products by using the THE TOKYO PASS App before the expiration date. Some attractions may be closed on some days, so check of the attraction information in the App and the attraction’s official Website in advance.
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8.2 Terms and Conditions of Use for the App
To use the Service, User needs to download the TOKYO PASS App on their smartphone. Users can download the App from the Apple Store or Google Play Store. User shall be responsible for downloading the App, and the Service is not responsible for them. To use it, the User needs to register their ID (available email address) and register their password. The User who purchases on the Website can synchronize the purchased contents by entering their ID and password registered at the time of their purchase.
8.3 Who can use the products (PASS)
| PASS |
This Product is for overseas tourists to Japan from outside Japan. Also, the PASS/Optional ticket cannot be purchased using PayPal within Japan or by using credit cards issued in Japan.
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8.4 Expiration date for the attractions covered by the Service (PASS)
| PASS |
Users can start using the PASS within 180 days from the date of purchase. If the User enters any attraction within 180 days, they can use the PASS for the number of days the PASS specifies (2 days/3 days/5 days) from the date of that entry. By scanning the QR code installed at the attraction at the time of admission, use of the PASS is considered to have started. The start date of use is the first day, and the number of purchased days including the start date becomes the usable period. One day is not 24 hours after the start time of use. The time from when the User first scans the QR code until 23:59 (Japan time) on the same day is counted as the first day of use on their PASS. For example, if the User first scans a QR code on their PASS at 22:00 (Japan time) on the 19th of May, the 19th would count as the first day of their PASS usage. Users can check these usage dates in the App.
See “8.7 Tokyo Subway Ticket” for the expiration date of the Tokyo Subway Ticket included with the PASS.
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8.5 How to enter (PASS)
| PASS |
After setting the User who will perform the entrance procedure with the App, scan the QR code at the reception of the attraction. When the User shows the screen that is displayed after scanning is successful to the staff, the entrance procedure will be performed by the attraction, so the User can enter accordingly.
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8.6 Multiple use (PASS )
| PASS |
If the User purchases the PASS for multiple people, the number of pre-registered purchasers will be displayed when entering the attraction. In case of changes in the number of entrants, amend the number. Regarding the start date of use, when the Users has scanned the QR code and completed the entrance procedure, the use of all PASSES for all displayed the number of Users will begin.
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8.7 Tokyo Subway Ticket (accompanied with PASS)
To obtain the Tokyo Subway Ticket, the User displays the QR code from App at a ticket vending machine located at a subway station (Toei Subway or Tokyo Metro). Unlike the PASS, which is valid the day the User starts using it, the available starting time of the Tokyo Subway Ticket begins when the User inserts the issued ticket into the automatic ticket gate. The validity period of the Subway Ticket will be 180 days same as the PASS. Once the User validates their ticket in the automatic ticket gate, it will be valid for 24/48/72 hours, during the 180-day validity period.
For other details regarding the use of the Tokyo Subway Ticket, check the Tokyo Subway Ticket website (https://www.tokyometro.jp/tst/jp/) specified by Tokyo Subway Co., Ltd. and the Tokyo Metropolitan Bureau of Transportation.
8.8 Re-entry (PASS)
| PASS |
Basically, re-entry to attractions is not allowed. However, some attractions may issue vouchers for re-entry.
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8.9 Transfer restrictions (PASS)
| PASS |
Only the User and accompanying persons can use it. It cannot be transferred or resold.
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8.10 Change of the Date (PASS)
In case of the Products specified the date of their visit on the PASS, the User cannot change the date after the purchase. If the User has purchased the wrong date, You can check how to cancel the purchase in section 9 “Cancellation”.
9. Cancellation
9.1 Cancellation Policy (PASS)
| PASS |
The User can only cancel the purchased Products within 30 days of their purchase from this Website and App if the purchased Product is unused. The PASS will remain unused unless the attraction’s QR code is scanned. The Tokyo Subway Ticket will remain unused unless the QR code is displayed on the App, even if the User has not issued a ticket. When the QR code is displayed in the App, the ticket will be deemed to be used. In case of cancellation, a refund will be made through the credit card company used for payment or PayPal. Users should check with their credit card company or PayPal for refund details.
In addition, the Company cannot exchange or refund due to loss or theft.
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9.2 Cancellation method (PASS)
| PASS |
If the User wishes to cancel this Product, the User must inform the Company of their customer number and the purchased product name via email (service@mytokyopass.com) within 30 days of purchase. Also, the email containing this information must be sent from the same email address the User entered as their ID. If the email is sent from another email address, it will not be considered as cancellation because the Company cannot verify the User by their email address.
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10. Intellectual Property Rights
10.1 The copyright of the contents on this Website is owned by the Company, related organizations, or related persons of this Service. It is strictly forbidden to copy, reprint, lend, distribute, or sell the copyrighted works on this Website for commercial or non-profit purposes without permission.
10.2 THE TOKYO PASS is a registered trademark of TANSEISHA Co., Ltd.
11. Legal responsibility
11.1 The Company will make every effort to ensure the accuracy of the contents of this Service. However, regarding the contents of this Service and the information that the User obtains through this Service, the company will not guarantee their completeness, accuracy, certainty, usefulness, etc.
11.2 In the event that there is no reason attributable to the Company for delaying, changing, canceling or abolishing the provision of this service, mistakes in ticket issuing / delivery, or other User damages related to this Service, the Company will not take any responsibility. In addition, if it is impossible or difficult to provide the Service due to force majeure such as fire, power outage, terrorism, war, natural disaster, etc., or damage caused by non-arrival or delay of notification / contact, the Company will not be responsible. Use of the Service by minors will be performed with the consent and responsibility of the parent.
11.3 If any damage caused to the User is attributable to the Company, the Company’s liability will be the maximum amount of purchase price of the Products.
11.4 If the Company suffers any damage (including attorney’s fee) directly or indirectly from the User’s use of the Service (including the case where claims, etc. is made from a third party), the User will immediately compensate for this according to the Company’s request.
12. Prohibited acts
12.1 In using this Service, the User must not perform any of the following actions or any actions that may possibly occur as a result. If the Company determines that the acts by the User falls under any of the following, or if there is a possibility of that, the Company may delete all or part of the User’s registration information and usage history without notifying the User in advance:
(1) Violates any law, court judgment, decision or order or binding administrative action
(2) Violates public order and morals
(3) Violates the copyrights, trademarks, patents and other intellectual property rights, honorary rights, privacy rights, or other legal or contractual rights or interests of the Company or a third party
(4) Other acts that the Company deems inappropriate
12.2 Users may not abuse this Website by intentionally introducing viruses, Trojan horses, worms, logic bombs, and other malicious or technically harmful materials. Users may not attempt to gain unauthorized access to this Website, the server on which this Website is stored, or any server, computer, or database connected to this Website. Users may not attack this Website by DoS or DDoS attacks. Any violation of Terms and Conditions will be reported to the applicable law enforcement agency.
12.3 Dos attacks, viruses, and other technically harmful materials may affect the User’s computer equipment, computer programs, data, or otherwise, and may affect the User’s use of the ite Website or websites linked to it. The Company will not be liable for any damages resulting from the download of posted materials.
13. Links to/from this Website
13.1 Users may post a link to this Website in a fair and lawful manner without prejudice to the Company’s reputation or abuse of the Company’s reputation. However, Users should not set up the link in a way that would falsely cause others to believe that the User is affiliated with the Company, approved by it, or has an advertising contract with it.
13.2 This Website may not be part of the frame of any other Website.
13.3 This Website contains links to other Websites and materials provided by third parties, but these links are provided for reference only. The Company has no control over the content of those Websites and are not responsible for the content of those Websites or for any damages caused to Users by their use of those Websites.
14. Exclusions and disclaimers
14.1 While the Company makes reasonable efforts to maintain the consistency of our Service lineup, the Company may change the content of participating attractions and Services at any time and replace them with another Service. The Company will not be responsible for loss, damage, or cost burden of Users due to the change of Service lineup.
14.2 The opening hours of attractions will change from time to time, so it is recommended that Users check the attraction information in the App and the attraction’s official website before visiting. Similarly, the prices of the Products described on the Website or App are subject to change at any time, without Users being informed of said changes in advance.
Similarly, product prices described on the Website and App are subject to change, and we may change those prices at any time without informing Users.
14.3 The PASS lists available attractions and affiliated services of those attractions, and the Company strives to add further participating attractions and to find additional affiliated services. Regarding the quality and safety of other services, their use is under the responsibility of the attraction’s management and the operator of that affiliated service, and the Company will not be liable. The same applies to attractions and experiences without admission tickets that are introduced within such service.
14.4 Users must follow the rules of the relevant attraction when visiting. User should contact the attraction for details. The Company will not be liable for the rules of the attraction concerned.
14.5. Response to unexpected situations
If many attractions are closed for an extended period of time, such as due to the COVID-19 precautions, availability and cancellation conditions may change. Users must check the information on this Website from time to time.
15. General clause
15.1 Notifications and communications from the Company to Users regarding this Service will be made by posting at appropriate places within the Webite operated by the Company or by other methods that the Company finds appropriate.
15.2 Notifications and communications from Users regarding this Service will be made by sending the enquiry form displayed on Company’s Website or by the method instructed by the Company. When notified or contacted by the User, the Company will be able to confirm the User’s identity from the information provided. Regarding the method of responding to notifications and communications from Users, the Company will respond each time by the method that the Company thinks is optimal, and the User cannot specify the answer method.
15.3 Even if any clause or part of this Terms and Conditions of Use is determined to be invalid according to the Consumer Contract Law or other laws and regulations, the rest of the Terms and Conditions of Use or some of them will be determined to be invalid. The remaining part of the provisions will remain valid, and the invalidated clause or a part thereof will be amended to the extent necessary to make it valid. Only relevant parts will be amended to ensure the same effect legally and economically.
16. Changes to the Purchase Terms and Conditions:
(1) The Company reserves the right to change the Purchase Terms & Conditions at its discretion in the following cases:
(1) When changes to the Purchase Terms & Conditions are in the general interest of the User.
(2) If the change to the Purchase Terms & Conditions is not contrary to the purpose of the contract and is reasonable in light of the necessity of the change, the appropriateness of the changed content, the content of the change, and other circumstances related to the change.
(2) The Company will notify the User of the revised Purchase Terms & Conditions and the contents of the revised Purchase Terms & Conditions of Service and the effective date of the revised Purchase Terms & Conditions on the Website or by email at least one month prior to the effective date of the revised Purchase Terms & Conditions.
(3) If the User uses the Service after the amended Purchase Terms & Conditions, the User will be deemed to have agreed to the amended Purchase Terms & Conditions.
17. Disputes
Any disputes between Users in connection with the Service will be resolved between the parties, and the Company will not be responsible for them.
18. The court with jurisdiction
This Terms and Conditions of Use shall be governed by Japanese law and the Japanese language will be the official language. Any dispute arising out of or related to the Terms and Conditions of Use or the Service will be subject to the exclusive jurisdiction of the Tokyo District Court in the first instance.
Privacy Policy
THE TOKYO PASS Secretariat (hereinafter referred to as the “Secretariat”) is announcing the following regarding the collection and processing of (personal) data from both visitors to our Website (hereinafter referred to as the “Webite”), customers of “THE TOKYO PASS” services operated by TANSEISHA Co., Ltd. (hereinafter referred to as “the Company”), and Users of the iOS/Android mobile App (hereinafter referred to as the “App”).
We recommend you read the following paragraph in order to know your rights regarding the protection of your personal data.
If you are a resident in a Member State of the European Economic Area (EEA):
In addition to the general policy below, please read the “GDPR Privacy Policy” (click on the underlined section to go to “GDPR Privacy Policy” below) for special and supplementary rules that apply under the General Data Protection Regulation (Regulation (EU) 2016/679 (“GDPR”).
1. Personal data protection policy
1.1 Compliance with applicable laws, regulations, and other standards regarding the protection of personal data
The Company shall comply with the Act on the Protection of Personal data of Japan (Act No.57, 2003) and any other related laws, regulations, standards, and guidelines.
1.2 Personal data collected
We collect certain personal data (such as name, e-mail address, date of birth, passport issuing country, location data, etc.) provided by the customer through the registration form, by e-mail, when the customer purchases a product or makes an inquiry. We collect your location data if you are only in Japan. Please note that if you object to providing personal data you may be excluded from the services provided by the Company.
1.3 Automated data collection when using the Website or the App
When you use this Website or the App, the following data may be collected: your IP address, location data, settings system specifications, and any other information. Once we get access to your location, we will know which mobile device you are using, and we can find nearby attractions that match your interests and share suitable attractions with you that are located nearby. If you no longer want to share location data with us, you can withdraw your consent at any time by changing the privacy settings on your device or browser.
1.4 Purpose of data collection
Your personal data will be processed for the following purposes by the Company:
(a) It will be used for marketing purposes
(b) In order to help with the strategic development of the services
(c) To understand how our Site and App is being used.
1.5. Purpose and use of personal data
Personal data will not be used for other purposes than described in this Privacy and Cookie Policy. We use personal data obtained through the Website and App only for the purposes mentioned below. We shall always obtain explicit consent from individuals in advance before collecting their personal data in connection with the purposes stated below.
(a) Making our services available and the execution of related services
(b) Product sales and product management
(c) Improving our services, such as customer support
(d) Communications and notifications regarding our products and services
(e) Conducting market research, such as questionnaires and surveys
(f) Market analysis to develop and improve our products and services
(g) Create statistical reports
(h) Processing to anonymously processed
1.6. Third-party processors of your data
The Company will never share any information or personal data to a third party without your explicit consent, except in the following situations:
(a) In order to prevent fraudulent or illegal activities, to protect our legal rights and those of third parties, in which case we may share your name, e-mail address, date of birth, passport issuing country, location data, credit card-related information, and any other information to the public authorities and, if necessary, third-party companies.
(b) We may disclose your personal data to third party service providers located in Japan and overseas when it is necessary to perform our legal duties.
1.7. Your rights
If you do not wish to receive information about our products and services or those of other affiliated organizations necessary to perform our services, you may opt-out from receiving such e-mails from us.
If you have any questions or concerns regarding your privacy and the protection of your personal data, if you do not want us to use or keep your personal data after you have shared it with us, or if you have provided incorrect information to us, please send an e-mail to privacy@mytokyopass.com. We will then verify your identity, and fulfil your request, either by correcting or deleting your personal data.
1.8 Retention period of personal data
We will not retain your personal data obtained through the Website or App for a longer period of time than is strictly necessary to achieve the purposes mentioned in this Privacy Policy. We will immediately delete your personal data after we have received a request to do so, or when we decide that permanent erasure of the personal data is necessary as a result of a review of and changes in our data protection policies.
1.9 Technical measures to protect personal data
The Company will take all appropriate and industry-standard security measures to store and process your personal data in a secure manner, and in order to prevent unauthorized access and data leaks.
1.10 Updating our Privacy Policy
When there are any changes in the applicable law, information gathering and usage methods, site functionality, or technological advances, we may revise this Privacy Policy to reflect such changes. If we change or correct the way we collect or use your personal data, it will be reflected in this Privacy Policy. The most recent version of our Privacy Policy and its publication date can be found under the footer at the beginning of this Privacy Policy. We recommend you review this Privacy Policy from time to time to make sure that you are aware of the latest version of our privacy and data protection practices. When applicable, we will ask again for your consent.
2. About THE TOKYO PASS Website and App
2.1 Collecting personal data when using our services
When you are using our Website or downloading our App, we may ask for information such as your name, e-mail address, date of birth, passport issuing country, location data. We may also record information such as the types of services you are interested in, usage patterns, information requested by you, and products you have purchased.
2.2 Marketing and Communication
(a) As an integral part of the services we provide, THE TOKYO PASS may occasionally send messages you may find useful via e-mail or through the App containing informational offers, promotions, discounts, events, new services, information about related activities or attractions, and location-based information. Such communications may also be sent by SMS, Whatsapp, and any other available method or technology.
(b) These communications may include new or related services we wish to send you from our third-party affiliate companies. If they contact you, we are not responsible for any agreements between you and them, and any personal data you provide is subject to that third-party affiliate company’s respective privacy policy.
(c) We have partnered with a number of third-party companies and organizations, such as ticket suppliers and attractions. We may share your personal data with them. Your personal data, including but not limited to your name, e-mail address, is used to confirm or change your reservation with them.
(d) If you book an admission ticket through one of our business partners, they may obtain and use your personal data. In such cases, your information will fall under the privacy policy of that respective business partner.
3. Cookies
We use Cookies on this Website. Please check our Cookie Policy for more information.
[Privacy Officer]
9F Shinagawa Season Terrace, 1-2-70 Konan, Minato-ku, Tokyo, Japan 108-8220
Personal data Protection Manager
For more information about THE TOKYO PASS service, please contact us.
THE TOKYO PASS Office, TANSEISHA Co., Ltd.
9F Shinagawa Season Terrace, 1-2-70 Konan, Minato-ku, Tokyo, Japan 108-8220
E-mail: privacy@mytokyopass.com
GDPR Privacy Policy
This GDPR Privacy Policy (“GDPR Policy”) describes, for those individuals residing in the Member States of the European Economic Area, their rights as stated in the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/ 679 and any additional provisions. These rules apply to the collection and processing of personal data from customers by and through “THE TOKYO PASS” website (hereinafter, this Website) and mobile application (hereinafter, this App) operated by TANSEISHA Co., Ltd. (hereinafter, our Company). This GDPR Policy applies when you agree to it before using our App (hereinafter referred to as “the App”) and before starting to use THE TOKYO PASS service (hereinafter referred to as “the Service”). You need to make sure that you have read and understood all the above. In addition to THE TOKYO PASS Privacy Policy, please review these supplemental terms.
1. Legal basis
Under the GDPR, you are required to follow Section “1. Personal Data Protection” in the “THE TOKYO PASS Privacy Policy”. The collection and processing of your data is based on your consent, and is also in accordance with THE TOKYO PASS Privacy Policy.
We may convert personal data into statistical and/or aggregated data, which cannot be used to identify a data subject directly and is solely used to produce statistical studies and reports.
We never collect, process, or use any personal data that under the GDPR is considered sensitive personal data.
2. Storage period
Your personal data shall always be processed in accordance with the purposes mentioned in this document, until you request the deletion of your personal data. However, if your information and personal data are deleted after such a request, we recommend you back it up yourself, as you may need it for legal, tax, or regulatory purposes.
3. Data management
Compliance and security
We may be forced to disclose personal data under the applicable law, after receiving an order from a court of law, or a request from the government or public authorities from your country of residence or any other jurisdiction. We may also disclose your information and personal data if we, at our sole discretion, decide that disclosure is necessary or appropriate for important grounds of national security, law enforcement, or public interest.
We may also disclose your personal data if we believe in good faith that disclosure is necessary to protect our own business interests or those of other users.
4. Responsibility for booking on behalf of others
In the event that you use our services, or make a booking on behalf of someone else, it remains your full responsibility to verify the correctness of individuals’ personal data, and that you understand and agree with the way we use that personal data.
5. Children
This Service is only for customers that are adults according to the applicable law. However, we may unintentionally collect and process personal data from children under the age of sixteen (16). In that case, we will ask for the consent of the parent or legal guardian. We never collect and process personal data from children under the age of thirteen (13). If you suspect this is the case, please contact us immediately.
6. Links to third-party websites
We may provide hypertext links on our Website and in our App that direct to third-party websites or other internet resources. We do not control and are not responsible for the content, privacy, and data protection practices of those third-party websites. Please read their respective GDPR Policy carefully in order to become aware of how these third-parties collect and process personal data.
7. Data processing records
We keep records of the processing of personal data in accordance with our obligations under Article 30 GDPR, and such records contain all information needed to comply with the GDPR and, where appropriate, to co-operate with data protection authorities as stipulated in Article 31 GDPR.
8. Security measures
We process personal data in a secure manner that ensures protection against fraudulent or illegal processing activities, against accidental loss, destruction, or damage. We shall always use any appropriate technical or organizational measures to achieve this level of protection, which is in accordance with Articles 25(1) and 32 of the GDPR.
We will retain your personal data for as long as the law requires it, and as long as it is necessary to fulfill the purposes described in this GDPR Policy.
9. Notification of data breach to data protection authorities
We will have mechanisms and internal policies in place to evaluate the accidental or unlawful destruction or loss of personal data transmitted, stored, or otherwise processed by us, and to discover a security breach leading to tampering, unauthorized disclosure, or access of personal data. Depending on the results of an investigation after such events have occurred, we will notify, if necessary, the data protection authorities and contact the affected data subjects, which may include you (Articles 33 and 34 GDPR).
10. Processing that can pose a high risk to your rights and freedoms
If we conduct a data processing activity that may pose a high risk to your rights and freedoms, we will assess the impact of such activities before we store and process your personal data. After having performed an internal evaluation, we will either stop such activities, confirm they comply with the GDPR, or make sure that appropriate technical and organizational safeguards are implemented in order to proceed with the data processing activity. (Article 35 GDPR)
If you still have questions, we recommend you contact your national data protection authority to advise you on this issue (Article 36 GDPR).
11. Your rights
You have the following rights:
Access to your personal data: You have the right to receive all the information and metadata about the personal data we hold about you.
Data rectification: You have the right to request your personal data to be corrected and rectified if we hold any information about you that is incorrect.
Data removal: You have the right to be forgotten, meaning you may request the full erasure of your personal data.
Restrict the processing of personal data: You have the right to ask us to restrict the use and processing by us of your personal data.
Objections to the processing of personal data: You may have the right to object to our use of your personal data. Please note that certain conditions may apply to the exercise of this right.
Portability of personal data: You have the right to receive personal data in a structured and commonly used format.
If you want to exercise your rights or need more information about how we use your personal data, please contact the Secretariat at privacy@mytokyopass.com.
The steps to exercise your rights are as follows:
1. Once we have received your notice, we will send you a confirmation that we are processing your request. Also, we will indicate our response time, which shall be within a reasonable period of time.
2. We will evaluate your request first in order to confirm your identity and whether the request is valid.
3. If no further information or action from you is required, we will continue with the processing of your request.
4. At the end of evaluating our internal privacy processes, we will provide an answer to your request in connection to our duty to comply with the GDPR.
5. We may charge a reasonable fee based on our administrative costs for either excessive or unsubstantiated requests.
12. If you want to file a complaint about the way we process your personal data
You can file a complaint by contacting THE TOKYO PASS office and sending it to privacy@mytokyopass.com.
After having received your complaint, THE TOKYO PASS office will send you a confirmation of receipt within three working days. This answer may include additional questions necessary to clarify the issue underlying your complaint. THE TOKYO PASS Secretariat will respond with a substantive response as soon as reasonably possible, but at least within one month after receiving your complaint. If we are unable to provide a substantive response within one month due to the complexity of the complaint, we will respond to it within two months after having received it.
13. Amendments
This GDPR Policy may be revised or updated from time to time in the future, and by doing so, we will publish the latest version on this page. We recommend you check our GDPR Policy regularly for any applicable changes by referring to the date of the last version on the top of this page. If the applicable law requires us to ask you again for your consent, we will notify you and make sure you agree with the latest version of our GDPR Policy before we continue to collect your personal data.
14. Contact
We welcome any questions, comments, or requests regarding this GDPR Policy.
THE TOKYO PASS Secretariat
TANSEISHA Co., Ltd.
Address
E-mail: privacy@mytokyopass.com
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Formulated on September 1, 2022
